ra77 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") is issued by ra77 ("ra77," "we," "us," or "our") and describes how ra77 collects, uses, discloses, stores, and protects personal information obtained from individuals ("Players," "Users," or "you") who access or use the ra77 website at ra77.bet and all associated services, including online casino games, sports betting, live dealer games, bingo, e-sabong, account management, payment processing, and customer support.

This Policy is intended to be read alongside the ra77 Terms and Conditions. By registering an account, accessing the platform, or providing personal information to ra77, you acknowledge that you have read and understood this Policy. If you do not agree with how ra77 processes your personal data as described in this Policy, you should not use the ra77 platform.

This Policy applies to all personal data collected by ra77 in connection with its operations directed at Filipino players and any individuals who interact with the ra77 platform from within the Philippines.

2. Data Controller Information

ra77 acts as the data controller in respect of personal data collected through the ra77 platform. As data controller, ra77 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully and in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

For all data privacy enquiries, requests, or complaints, you may contact ra77 at: [email protected]

3. Personal Data We Collect

3.1 Registration and Account Data

When you register an ra77 account, we collect the personal information you provide, which includes your full legal name, date of birth, residential address, mobile telephone number, and email address. This information is required to create and verify your account and to comply with our legal and regulatory obligations.

3.2 Identity Verification Data

To comply with PAGCOR regulatory requirements and applicable anti-money laundering (AML) obligations, ra77 may require you to provide identity verification documents including a government-issued photo identification (such as a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID) and proof of address. This information is used strictly for identity and age verification and AML compliance purposes.

3.3 Financial and Transaction Data

ra77 collects transaction data related to your deposits, withdrawals, and wagers on the platform. This includes deposit and withdrawal amounts, payment method identifiers (such as GCash mobile numbers or bank account references), transaction timestamps, and game wagering history. ra77 does not store full bank account numbers or full GCash PINs.

3.4 Technical and Usage Data

ra77 automatically collects technical data when you access the platform, including your IP address, device type and operating system, browser type and version, session duration, pages visited, game sessions, and referring URLs. This data is used to operate the platform, detect fraud, and improve the user experience.

3.5 Communications Data

When you contact ra77 customer support, we collect the content of your communications, including support tickets, live chat logs, and email correspondence. This data is retained to assist with ongoing support, dispute resolution, and quality assurance.

4. How We Collect Your Data

ra77 collects personal data through the following means:

• Directly from you: through account registration forms, identity verification submissions, deposit and withdrawal requests, customer support communications, and promotional participation;
• Automatically: through cookies, web server logs, and analytics tools when you access and use the ra77 platform;
• From third parties: from payment providers (such as GCash and PayMaya) in connection with transaction processing, and from identity verification service providers where ra77 uses third-party KYC tools.

5. Purposes and Legal Bases for Processing

ra77 processes your personal data for the following purposes and on the following legal bases:

• Account creation and management — necessary for the performance of the contract between you and ra77;
• Payment processing and transaction management — necessary for contract performance and compliance with legal obligations;
• Identity and age verification — necessary for compliance with PAGCOR regulatory requirements and AML obligations under Philippine law;
• Game delivery and platform operation — necessary for contract performance;
• Fraud detection and prevention — necessary for ra77's legitimate interests in protecting the platform and its players;
• Customer support — necessary for contract performance and ra77's legitimate interests;
• Responsible gaming monitoring — necessary for compliance with PAGCOR responsible gaming obligations and ra77's legitimate interests in player welfare;
• Marketing communications — based on your consent, where you have opted in to receive promotional communications from ra77. You may withdraw consent at any time;
• Legal and regulatory compliance — necessary to comply with applicable Philippine law, PAGCOR requirements, and NPC obligations.

6. Sharing of Personal Data

6.1 Service Providers

ra77 shares personal data with third-party service providers who assist in operating the platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, and cryptocurrency processors), game software providers, identity verification providers, cloud hosting providers, and customer support tools. These providers are contractually bound to process personal data only as instructed by ra77 and in accordance with applicable data protection law.

6.2 Regulatory and Law Enforcement Authorities

ra77 may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine regulatory and law enforcement authorities where required by law, court order, or regulatory directive.

6.3 No Sale of Personal Data

ra77 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Any data sharing is limited to what is described in this Policy and is governed by appropriate data processing agreements.

7. Cookies and Tracking Technologies

ra77 uses cookies and similar technologies to operate the platform. The types of cookies used by ra77 include:

• Strictly necessary cookies: required for the platform to function, including session management and login authentication. These cannot be disabled;
• Functional cookies: used to remember your preferences, such as language settings and game lobby configurations;
• Analytics cookies: used to collect anonymised data about how Players interact with the platform, helping ra77 identify technical issues and improve the user experience. Data collected is aggregated and does not identify individual users.

ra77 does not use third-party advertising or tracking cookies that share your data with external advertising networks. Cookie preferences for functional and analytics cookies can be managed through your browser settings. Disabling strictly necessary cookies will affect the functionality of the ra77 platform.

8. Data Security

ra77 implements technical and organisational security measures appropriate to the nature of the personal data we process, including:

• SSL/TLS encryption for all data transmitted between your device and ra77's servers;
• Encrypted storage for sensitive personal and financial data at rest;
• Cryptographic hashing of passwords — passwords are never stored in readable form;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability monitoring of the ra77 platform;
• Two-factor authentication (2FA) available to all ra77 account holders.

While ra77 takes all reasonable measures to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to affected individuals, ra77 will comply with its notification obligations under the Data Privacy Act of 2012 and NPC regulations.

9. Data Retention

ra77 retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law;
• Identity verification documents are retained in accordance with PAGCOR regulatory requirements;
• Customer support communications are retained for up to three (3) years;
• Technical and usage data is typically retained in identifiable form for up to twelve (12) months, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

10. Your Rights Under the Data Privacy Act

Under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino data subjects have the following rights in relation to their personal data held by ra77:

• Right to be informed: the right to know that your personal data is being collected and processed, and for what purposes;
• Right to access: the right to obtain a copy of your personal data held by ra77;
• Right to rectification: the right to have inaccurate or incomplete personal data corrected;
• Right to erasure: the right to request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object: the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: the right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: the right to lodge a complaint with the National Privacy Commission (NPC) if you believe ra77 has violated your data privacy rights.

To exercise any of these rights, please contact ra77 at [email protected]. ra77 will respond to verified requests within the timeframes required by the Data Privacy Act and NPC regulations.

11. Children and Minors

ra77 is strictly an adult platform. Access to ra77 is prohibited for individuals under the age of 21 years. ra77 does not knowingly collect personal data from individuals under 21. If ra77 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted and the account closed immediately. If you believe a minor has registered an ra77 account, please notify us at [email protected].

12. Cross-Border Data Transfers

ra77's primary operations are directed at the Philippine market. Where personal data is transferred to service providers located outside the Philippines — for example, cloud hosting providers or game software licensors operating internationally — ra77 ensures that such transfers are subject to appropriate safeguards, including contractual data processing agreements that require the recipient to apply a standard of data protection consistent with the requirements of the Data Privacy Act of 2012 and NPC regulations.

13. Changes to This Privacy Policy

ra77 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered Players via email notification or prominent in-platform notice. The revised Policy will take effect on the date specified in the notification. Your continued use of the ra77 platform following the effective date of a revised Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically.

14. Contact and Complaints

For any questions, concerns, or requests relating to this Privacy Policy or ra77's data processing practices, please contact our support team at: [email protected]

If you are not satisfied with ra77's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which serves as the supervisory authority for data protection matters in the Philippines.

This Privacy Policy was last reviewed and updated in June 2026. ra77 is committed to keeping this document accurate and up to date in line with applicable Philippine data protection law and PAGCOR regulatory requirements.